Política de envío

At ENORA SMILE, we work to ensure your shopping experience is fast, transparent, and secure. This policy follows consumer protection regulations applicable in the European Union and Germany.

🚚 Shipping Methods

We offer different shipping options so you can choose the one that best fits your needs:

Free Standard Shipping
Available for all orders.
Delivery time: up to 10 business days after payment confirmation.

Express Shipping (paid by the customer)
The cost varies depending on the carrier and option chosen at checkout.
Delivery time: may vary from 2 to 6 business days, depending on the selected option.

📍 Coverage Area

We deliver throughout Germany.
It is also possible to ship to other EU countries, with shipping costs calculated at checkout.

⏱️ Order Processing

Orders are processed and shipped within 24 to 48 business hours after payment confirmation.
The customer will receive a tracking code to monitor delivery in real time.

⚖️ Consumer Rights (According to EU legislation)

The customer has the right to receive products within the delivery timeframe stated at checkout.
In case of unjustified delay, the customer may request order cancellation and a full refund, in accordance with European Directive 2011/83/EU.
In cases of loss or transportation issues, our support team will provide all necessary assistance.

ℹ️ Important Information

Delivery times may vary due to external factors (strikes, local holidays, weather conditions, or customs delays).
If the customer selects a paid shipping method, the cost will be clearly stated before the purchase is completed.
It is the customer’s responsibility to provide a complete and correct delivery address.